Customer Service Agent UK/FR/BENL Team
As Customer Service Agent you will be part of Helloprint's Customer Happiness team, which is part of our international Customer Experience Centre in Valencia. We are looking for the most customer-oriented superstars out there, who know how to provide "the wow factor" for our customers within a dynamic environment at a high pace.
Day after day you will give our customers an experience they won't forget, together with your colleagues. It's your job to make sure customers like being in touch with us because of your knowledge and your enthusiasm. We want them to put the phone down with a smile on their face after talking to you! You help them through the process and show them that ordering print is really, really easy at Helloprint. It is your job to provide the kind of service that give our customers the wow factor over the phone, through email and in our chat. Customer Happiness is the heart of Helloprint and the key to achieve our goals.
WHAT YOU DO:
You are the first contact with customers when there are issues and you know exactly how to solve this in the best and fastest way possible;
You are super customer-friendly, nothing is too much to ask and you do everything within reach to make the customer happy;
You guide customers with their orders and make sure they make the right decisions;
You act proactively in finding new ways to optimize processes with the goal of minimizing the amount of complaints we receive.
WHAT WE ARE LOOKING FOR:
You are NATIVE in English, French, Dutch, or Flemish;
You have completed a Bachelor degree;
You have experience with Customer Service;
Experience with InDesign or other artwork skills are a huge plus;
You are super customer-friendly and enjoy being in touch with customers;
You have a real hands-on mentality;
You are dynamic and flexible and therefore you fit in well with the Helloprint environment;
You are a real team player and a great addition to our amazing team;
You think in solutions, and you excel in problem solving in a creative way;
You live in or around Valencia (or you are planning on moving there).
WHAT WE OFFER:
A unique possibility to have an amazing time in Europe's coolest city;
A very cool office, right next to Nuevo Centro, a mall filled with shops and restaurants;
A team of 90 amazing colleagues with 22 different nationalities and an average age of 27;
Hola! Free Spanish classes with your colleagues;
A lot of extras: breakfast, lunch and dinner all taken care of, very healthy and delicious freshly prepared by our Mona. Also, the best drinks and events, need we say more?
Good compensation, including a bonus-scheme.
More about Helloprint:
Helloprint is one of Europe's fastest growing technology companies, active in 8 countries and winner of the Deloitte Fast50 Rising Star Award 2016. From our offices in Rotterdam and Valencia we make sure our customers will love us. As we want to grow faster, we're searching for new Helloprinters. People who love to help out our customers, who go out of their way to provide excellent service and who are looking for an environment with young and ambitious people. Individuals who want to work in an environment that matches 2018.
UP FOR IT?
Our Helloprint talent acquisition process is straightforward with one important goal - knowing for sure that you and Helloprint are both up for it in the long run!
Apply today for your next adventure! Our process is simple: you apply and you will hear from us within 5 working days. Be sure to check your spam folder as many times our emails are sent there. We want the best new Helloprinters who will fit in well with our culture ;-)
Enthusiastic? Give it your best shot and let us know why!
Welcome to Helloprint. Design Yourself.
*acquisition will not be appreciated; potential talent only please!
Free meals in the office, Free Spanish classes