Wodker Associates

Quality HR Solutions

We are seeking Customer Experience Specialists in French to represent a Chemical industry leader

In addition, you will possess excellent communication and negotiating skills and will have the ability to build rapport with clients. You will be an excellent team player able to work within a friendly environment.

Tasks  and  Responsibilities:

Provide professional and friendly client support by listening to clients and responding in a way that exceeds their expectations;
Identify and troubleshoot the issues accordingly using available resources;
Responding to enquiries and handling client escalations by telephone and email;
Having a full understanding of company processes and maintaining contractual obligations.

Skills / Experience:

• A Degree in Controlling, Accounting, Finance, Economics or similar will be a plus
• High level of both written and spoken French and English;
• Passionate about customer service;
• Demonstrated teamwork spirit
• Ability to work under pressure
• Analytical, proactive, with initiative and persistence for follow-up