What you will do:
Using leading edge diagnostic tools, you will help guide our owners in solving problems with their machines
Where it's a more serious problem, you will book field engineer visits and arrange to send spare parts to owners for self-fix repairs
Use a range of tools to interact with owners on email and social media platforms - at the same time developing great skills that will help boost your career as new media becomes more and more common place
You´ll be on the lookout for opportunities to talk with owners about new and exciting products that are regularly launched into the market. And you will be able to earn commission when you achieve realistic targets.
What we expect
You're a natural team player - we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business
Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers.
You should be reasonably comfortable talking and attending team briefings in English - you will not deal with English calls.
Good keyboard skills and an understanding of MS Office will really help you get up to speed quickly.
Conditions and job description:
Start Date: ASAP
Salary: 18.000 and a bonus up to 7.200 if you reach your target before tax
Contract: 4 months then Obra y Servicio
Working Hours - Rotating shifts between 8 AM - 8 PM from Mon - Friday, 9 AM - 18 PM during weekends (39hours/week) you also need to be available to work during bank holidays. Alwais 5 working days/week.
Languages skills: >C1 Level of German with language required some English understanding
Multilingual and excellent work environment to provide the customer service on behalf of Dyson
Extensive training & languages classes
Internal promotions (Lead Agent, Team Leader, Trainer, Quality coach, Admin Assistant)
Good prospects career
18.000,00 € - 18.000,00 € /año
(7200 Euro Bonus)
(7200 Euro Bonus)