Quality HR Solutions
Our client is a leading multinational company specialized in the chemical and pharmaceutical sector.
Customer Service with Greek
The role of Customer Service Representative is to answer calls from merchants and resolving their queries. Customer Service agents must provide excellent customer service to our merchant base dealing with calls in a professional and efficient manner ensuring that all queries and calls are resolved with agreed service levels and within company policies and procedures. Customer Service agents must ensure that they are projecting a positive image of the company and have the necessary product/procedure knowledge to service the calls.
- Answering a number of calls per day, meeting the goals for the team.
Ensure that a positive and professional image of the company is portrayed to Merchants at all times - Customer centricity.
- Ensure that all queries are dealt with efficiently and that appropriate urgency is afforded to the query.
- Ensure that you are operating with our Quality Customer Service Program and that all calls and communications with merchants are carried out with these guidelines.
- Keep abreast of any procedural changes to ensure that we are offering merchants the most up to date information.
- Aid Call Centre in achieving Service Level Agreements by ensuring that daily, weekly monthly agent targets are met.
- Advocate for the customer.
- Native level of greek.
- High level of English.
- Able to build strong relationships.
- Driven for Results.
- Client Oriented.
- A good team player and able to work on own initiative.
`Quality HR Solutions´
T: + 34 93 451 64 82 www.wodker.com F: + 34 93 396 9018