Insight is a Fortune 500-ranked global provider of hardware, software, cloud and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.
It is an exciting time at Insight, as we seek to expand our solution offerings across EMEA, focusing on the latest technology and innovation that will add real value to businesses. Whether Cloud, Data Center, Mobility, Network & Security or Office productivity solutions, Insight's unique model combines an array of advanced services and expert technical resources, bringing essential skills and helping customers by implement truly strategic technologies.This growth has led to the need to hire people who can support Connected Workforce solutions.
Utilising the teammates language skills, this role is the central interface between services, technology and the client’s IT department and is critical to the success of our business. Will work closely with the Insight Managed Services (IMS) Analysts on any escalations and jointly own all client communication to ensure a consistent and positive service delivery.
KEY DUTIES AND RESPONSIBILITIES
- Connected Workforce solutions support:
- IT incident management
- Request fulfilment
- Change Deployment
- Knowledge management
- Escalation management
- ITIL background or knowledge
- Troubleshooting and root cause analysis skills
- Attention to detail
- Customer focussed
- IT support skills for Connected Workforce:
- Office 365
- Platform administration
- MS Teams
- One Drive
• Fluent in English plus fluent in at least one of the following languages; Spanish, French, Italian, German, Swedish or Dutch
What's so great about Insight's culture? The excitement. The energy. The way you can see success all around you – and find it for yourself. If you come to Insight with a strong work ethic and an eye for success, you'll find dozens of people reaching out to help you achieve your goal.
This is a great opportunity to be part of, and drive, the future direction of Insight. We offer a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity.