Payment Analyst Client Support - iGaming start-up en Wodker Associates, S.L.
Barcelona, CAT
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Payment Specialist
Our client is an award-winning leader in the field of online gaming, with more than ten years of experience in the industry of gambling and casinos.
We are looking for new talent to join the Payment team.
This is a great opportunity to join a very challenging, passionate project that will grow with you. You will be an essential part of the operations efforts to process the payments. You will also be dealing with the different payment processors involving players and third-party merchants.
This is a great opportunity to join a very challenging, passionate project that will grow with you. You will be an essential part of the operations efforts to process the payments. You will also be dealing with the different payment processors involving players and third-party merchants.
You will:
- Verify, analyze and pay out winnings to players
- Monitor deposits, withdrawals, bonus abuse while working together with the fraud team to identify patterns of behavior and ensure that we run a compliant organization according to our AML and KYC policies
- Ensure that customers have met the KYC requirements to be able to deposit and withdraw
- Game check to ensure the wins are legit
- Accounts reconciliation
- Validate and verify KYC
- Manage relationships with all our payment providers
- Resolve payments issues on the platform and work along with the support team to ensure smooth operations.
Your skills and abilities:
- High sense of Customer Service
- The ability to motivate and communicate with others at all levels
- The ability to work autonomously and proactively in a changing environment
- An interest in Gambling or a willingness to learn
- Fluent in both English and Spanish
- The opportunity to evolve within the company
- An international, young and friendly work environment in our brand-new office in the center of Barcelona
- Awesome flexible benefits package, including medical insurance, gym, fresh fruit
- Work schedule: Saturday-Wednesday 11:00 - 20:00 (up to 24 days per year of work from home)